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Response to 'Healthcare without walls'

“In the West Midlands, our strategic vision is that assistive technologies to support our workforce and the wider population living with long term conditions must be led by consumer need, whether that be health or social care professionals or patients and their carers. Technology has the ability to support people to better look after themselves, increase staff productivity by making contact a more meaningful encounter for staff and patients alike.

I would urge people to be ambitious in their plans, include clinicians in the planning, implementation and evaluation process from the start and be sure that the solution matches the need required. This ‘new’ way of providing and planning care for people requires a massive mindset and cultural shift that the NHS as a whole must embrace if the use of technology is to be as big a success as we think it can.

This report is very timely in that it provides a set of recommendations in order to support mainstreaming use of tele-healthcare to support people with LTCs. It encourages bold ambitions and is a useful resource for commissioners to help inform their investment decisions.”

Joanne Harding, Programme Lead, Long Term Conditions, NHS West Midlands

“Addressing the strategic challenge of the rising tide of people with long term conditions lies in patient centred care. Personalising care with care planning, integrated working by sharing the medical record and introducing immediacy using telehealth monitoring and telemedicine will transform patient care, improve outcomes and achieve more for less. This report adds considerable value to the debate on how services can be transformed using telehealth in the future.”

- Dr Shahid Ali, GP and Clinical Lead Primary Care, NHS Yorkshire and the Humber

“There is now a real sense that telehealth is on the brink of mainstream adoption. This is not a foregone conclusion. This report from 2020Health gets to the root of the issues and provides a clear and very practical way forward. Telehealth is a rapidly evolving field that needs to grow with locally driven service innovation coupled to industry-wide technology enhancements that will ensure today's solutions can become tomorrow's scalable services that will truly empower people to manage their own health.”

- George MacGinnis, Director, PA Consulting and User Group Chair, Continua Health Alliance

“Across Scotland, telehealth and telecare capabilities are crucial elements in our strategy to modernise healthcare for the benefit of all. We're delighted to have been involved in the 2020health work and see this report as making a very valuable contribution to mainstreaming telehealth. It provides a platform for strong on-going collaboration between Scotland and England in the future.”

- Iain Hunter, General Manager, Scottish Centre for Telehealth

“We see telehealth as key to improving healthcare for those people living with long term conditions. We welcome this report with its informed, comprehensive analysis and emphasis on partnership working. Government would do well to take its recommendations seriously.”

- Christine Hancock, Director, C3 Collaborating for Health and Former RCN General Secretary