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“2020health is an important and thoughtful contributor to the health debate”

Dr Sarah Wollaston MP, Chairman, Health Select Committee

 
 

2020health Report Making Connections: A transatlantic exchange to support the adoption of digital health between the US VHA and England’s NHS

  • 13.03.2013
  • John Cruickshank, Jon Paxman, Joanne Harding & Charlotte Morris

With forewords by Dr Robert Petzel, Dr Adam Darkins, Miles Ayling & Stephen Johnson

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In January 2012 2020health published a short report ‘Telehealth: What can the NHS learn from experience at the US Veterans Health Administration?’ which looked at what the NHS could learn from the largest implementation of telehealth anywhere in the world. Our research found that telehealth represents a vital element in the shift towards more home-based care and benefits patients with long term conditions as it enables the coordination of care services.

A year later in England, we are at a crossroads in the delivery of healthcare. New technologies mean that we have the potential to deliver complex care in patients’ homes, which the rising number of those living longer, with long term conditions requires. At the same time, the current economic climate means there is virtually no budget growth. It is important that action to remodel health services in England is taken soon, before the quality of care is jeopardized and funds are wasted through current inefficient and inadequate services.

This second report builds on the first, adding much greater depth to our findings and recommendations. It not only reflects on the impressive use of technology currently provided by the VHA, but also draws on the innovative progress that has been made in the NHS through their experience of telehealth. We draw lessons learnt from both sides of the Atlantic and make recommendations for both organisations.

This report was funded by an unrestricted educational grant from NHS 3millionlives and Robert Bosch, which gave us the freedom to draw our own conclusions. We are indebted to all our sponsors.

"The report was a work of art. I really appreciate the quality and thorough presentation of the facts"

M. Ileana Welte, Divisional Director - UK Region, Robert Bosch Healthcare

The aim of the research:

Developing the findings of our 2012 Telehealth report, this research in partnership with the UK Department of Health and the US Department of Veteran’s Affairs (VA) reflects in depth on the use of technology in the US by the VA’s Health Administration and the telehealth developments being made here in the UK by the NHS.

Impact:

• Publication was launch at the 2013 Innovation Expo and is the ‘text book’ for the Leadership Exchange Programme being faciliated by 2020health in partnership with NHS England and the VA.
• So far, 50 clinicians, NHS England staff and Local Authority directors have visited the VA and work on implementation in the NHS is underway.
• Programme being supported by NHS England Directors Dr Robert Harris and Dr Martin McShane (Domain 2 Lead).
• John Cruickshank, Consultant Director, 2020health and co-author of the report says: “Whilst successful use of technology has been a key enabler to success in making digital health the first route for delivering a service, it is the underlying culture, leadership, processes and training that have been paramount to the VHA’s success.”

 

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Press Release A paperless NHS? The NHS is swapping best practice and ideas with the US Veteran Health Administration to make it happen.

If the NHS is serious about going digital it should continue to build on an existing partnership with the VHA and continue to revolutionise healthcare, says the report "Making connections: A transatlantic exchange to support the adoption of digital health between the US VHA and England’s NHS" developed jointly by the VHA, 3Millionlives and published by 2020health. read on A paperless NHS? The NHS is swapping best practice and ideas with the US Veteran Health Administration to make it happen.

Making Connections (PDF, 4632 KB)

Making Connections

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2020health Report Learning from Connections: Lessons from the NHS-VHA Leadership Exchange on the adoption of digital health

Learning from Connections: Lessons from the NHS-VHA Leadership Exchange on the adoption of digital health

This is the second report on the VHA – NHS transatlantic Leadership Exchange which began in 2013, but which also builds on the Exchange Programme relationship dating back to 2002. read on Learning from Connections: Lessons from the NHS-VHA Leadership Exchange on the adoption of digital health

2020health Report Telehealth

Telehealth

This 2020health White Paper builds on our recent report “HealthCare without Walls: A Framework for delivering telehealth at scale” to explore lessons learnt at the world's largest user of telehealth services: the US Veterans Health Administration (VHA). This short paper explores what the NHS and the US VHA could learn from one another in their implementation and development of telehealth, and to highlight the essentials for success. read on Telehealth